Privacy Policy

Bench Robotics Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or purchase our educational robotics kits and courses.

By accessing our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide a seamless learning and shopping experience.

• Personal Information: Name, shipping address, email address, and phone number required for processing orders and delivering kits.
• Educational Data: We track your course progress, quiz scores, and completion certificates to provide “Hardware-as-a-Service” features and issue certifications.
• Purchase History: We analyze your past orders to recommend relevant upgrades, spare parts, or advanced tutorials.
• Dispute Resolution Data: If you submit unboxing videos or photos for a warranty claim, we store this media strictly for verification purposes.
• Device & Usage Data: We use tools like Google Analytics to understand how you navigate our site, your IP address, browser type, and device type to improve our platform’s performance.

2. Children’s Privacy

3. How We Use Your Information

We use the collected data for the following specific purposes:

• Order Fulfillment: To ship your robot kits via our logistics partners.
• Course Certification: To track your learning progress and issue certificates upon completion.
• Dispute Resolution: Unboxing videos and claim evidence are stored securely for a limited period (typically 6 months) to resolve refunds or replacements, after which they are archived or deleted.
• Marketing & Recommendations: With your consent, we send updates about new robot kits, course modules, or exclusive offers via Email, SMS, or WhatsApp. You may opt out of these communications at any time.

4. Payment Information

We do not store your financial data.

• All transactions are processed through secure third-party payment gateways (e.g., Razorpay, Cashfree, or Bank Gateways).
• Your Credit/Debit card numbers, UPI IDs, and Net Banking details are encrypted and processed directly by the gateway provider. Bench Robotics never has access to this sensitive information.

5. Sharing of Information

We do not sell or rent your personal data. We only share information with trusted third parties necessary for business operations:

• Logistics Partners: (e.g., Delhivery, BlueDart) to deliver your package.
• Analytics Providers: (e.g., Google Analytics) to analyze website traffic and user behavior.
• Legal Compliance: If required by Indian law, court order, or government authority.

6. Cookies and Tracking

We use cookies to enhance your experience (e.g., keeping you logged in). You can choose to disable cookies through your browser settings, though some features of our learning platform may not function correctly without them.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Contact

You have the right to:

• Access the personal data we hold about you.
• Request correction of incorrect data.
• Opt-out of marketing communications.